User Guides
These User Guides describe step-by-step how to perform administrative tasks through this website. Click any of the links below to see the steps and tips that will help you carry out that transaction. You can also find more information about our online tools by clicking on the “Help” link within each application.
How do I...
Provider Status
Check My Credentialing Status (PDF)
Check My Contract Status (PDF)
Do My Re-Credentialing Online (PDF)
MyPractice/MyProfiles/Administrative
Access Forms (PDF)
Add Providers to Practice (PDF)
Change My Password (PDF)
Create Logins for Others at My Practice (PDF)
Create New User IDs for Practice Members (PDF)
Edit My Practice Information (PDF)
Edit User IDs for Practice Members (PDF)
Locate Plan Information (PDF)
Manage User IDs for Others at My Practice (PDF)
Remove Provider from Practice (PDF)
Resign from the Network (PDF)
Review Group Roster (PDF)
Update My Access (PDF)
Update Facility or Group Roster (PDF)
Update Financial Address (PDF)
Update General Information (PDF)
Update Home Address (PDF)
Update Mailing Address (PDF)
Update Office Contacts (PDF)
Update Service Address (PDF)
Update Specialties (PDF)
Use My Messages (PDF)
Update W9 (PDF)
Authorizations/Eligibility
Check Authorizations (PDF)
Check Member Eligibility (PDF)
Request Member Care - Alternative (PDF)
Request Member Care - Geisinger (PDF)
Request Member Care - Inpatient (PDF)
Request Member Care - Outpatient (PDF)
View Authorization Letters (PDF)
Claims
Check My Claims Status (PDF)
Correct a Claim (PDF)
Contact a Clearinghouse (PDF)
Create a New Claim from a Copy (PDF)
Receive Electronic Funds Transfer (PDF)
Submit a Claim Online (PDF)
Use the EDI Testing Center Process (PDF)
View Claims Submitted Online (PDF)
Electronic Transactions
Contact a Clearinghouse (PDF)
Receive Electronic Funds Transfer (PDF)
Use the EDI Testing Center Process (PDF)
Outcomes
Manage Outcomes Reports (PDF)