EAP Provider Handbook Supplement
EAP Handbook Supplement (PDF)
Appendices
- Appendix A EAP Forms
- Appendix B FAQ (PDF)
- Appendix C Member Rights Policy (PDF)
- Appendix D Critical Incident Response Handouts
- Appendix E Customized Program: FOH (PDF)
- Appendix F EAP Audit Tool (PDF)
- Appendix G Threat of Violence Grid (PDF)
- Appendix H Workplace Support Mandatory Referral Process (PDF)
- Appendix I EAP Guidelines (PDF)
Registering EAP Cases Online
When a member contacts Magellan for EAP services, we provide them with a MAT (case) number that they can give to you. When you – the treating provider – receive a member-supplied MAT number, you use that number to register the member via our provider website.
Our EAP registration tip sheet (PDF) takes you step by step through the secure, online registration process.
Viewing EAP Registration Packets
Providers can view and print EAP member registration packet documents securely online. Read more.
EAP Reimbursement
To receive payment for EAP services rendered, you must complete the Employee Assistance Service Information (EASI) Form. Find more information about EAP reimbursement.
Trainings
- EAP provider orientation (PDF)
- Critical Incident Response (formerly CISM)
Join the EAP Network
As a provider contracted in our Employee Assistance Program (EAP) network, you could receive additional referrals for Magellan EAP members. This includes opportunities to serve in our Employer, Federal, Critical Incident Response and First Responder networks.
Contact your field network representative to learn more. If you’re unsure who your field network representative is, contact our Provider Services Line at 1-800-788-4005.