Frequently Asked Questions ::
For more details on a specific application, please refer to the Help? available within the application or visit our Online Training page, found under the Education menu item.
Website Support: To request a username, reset a password or ask questions about this website, or if you experience any technical issues with the site, contact our Provider Services Line at 1-800-788-4005 Monday - Friday from 8:00 a.m. to 5:30 p.m. Central Time.
Access and Sign In
- How do I reset my password?
- How can I change my group's administrator?
- What is my login?
- Why is my login 'deactivated'?
- Does the system ever log me off the website?
- What are the password requirements?
- How can I get help accessing the website?
Claims Submission
Credentialing Inquiries
EASI Form
- Can I submit EASI Forms online for no-show visits?
- What is the Start Time of an appointment?
- What is Time Seen?
- Who are the attendees?
- Can I edit EASI Form once I have submitted it?
- What if I make a mistake on the form?
- Where can I send paper forms?
- Can I view previous EASI Form submissions?
- Who can I contact regarding EAP reimbursement?
Electronic Claims - Claims Courier
Feedback
General Information
- How do I apply to become a Magellan provider?
- Where can I locate Clinical Practice Guidelines?
- Where can I locate the Provider Handbook?
- Where can I find news for providers?
- Is training available for the Web applications?
Miscellaneous
- What is an MIS #?
- Is there a charge to use the website?
- What online features are available?
- Is the website HIPAA-compliant?
- What if my question isn't listed?
My Messaging
Practice Updates
- How can I submit a facility or group name change?
- How can I resign from one or all networks?
- How do I update my claims payment address?
- How can I edit my practice information?
- How can I update my facility or group roster?
- How can I submit a name change?
- How can I add providers to My Practice?
- How can I remove providers from My Practice?
- How can I correct roster information?
- How can I make a change to my TIN information?
Request Authorizations
- What is Request Member Care?
- Can Request Member Care be used for all members?
- When do I need to submit an authorization?
- Is my request secure when submitting online?
- Will I get confirmation my request was received?
- How soon until I get a response to my request?
- How will I be notified the request was approved?
- Can I backdate an online authorization?
- Will I be able to save data and come back later?
- What if I make a mistake on the form?
- Whom can I call with more questions?